Digital by Design" is about embedding digital thinking right at the heart of government services, ensuring that every process, service, or policy is created with digital solutions in mind from the start. This means considering digital technology as a foundational element in government operations to improve efficiency, drive innovation, and ensure inclusivity. This approach promotes agile and responsive government functions, making technology not just an add-on but a core aspect of service design. As a result, services become more accessible and user-friendly, streamlining government interactions for citizens, residents, and businesses. Adopting a digital-first ethos, services are designed to be scalable, adaptable, and aligned with public expectations. It calls for a reevaluation of service delivery mechanisms to fully utilize digital technologies, thereby enhancing service quality and accessibility. Example: An ideal "Digital by Design" service could be an online portal for business licensing that integrates all necessary steps into a single platform. This platform would offer real-time updates, auto-fill capabilities using previously entered information, and the ability to complete the entire licensing process without the need for physical paperwork or in-person visits. "Digital by Design" involves a comprehensive approach to digital transformation. It includes developing digital services and empowering the workforce to effectively manage and deliver these services, ensuring government operations are seamlessly integrated with the latest digital advancements.
How can the performance of government employees in serving the citizens of Ajman be improved through the use of Artificial Intelligence?
The Ajman Digital Department seeks to enhance digital transformation processes to empower government entities to maximize the benefits of modern technologies and contribute to the development of the digital community, thereby contributing to the happiness of stakeholders and improving the quality of life in the emirate.
Department of Digital Ajman
How can Abu Dhabi government formulate a standardized data-driven model to measure the outcome or value of its digital initiatives?
Currently, the Abu Dhabi Government has many digital projects in progress or planned. However, there is no systematic way for the government to assess the expected benefits, whether tangible or intangible, of these initiatives for the government and society. Tangible: Refers to benefits or outcomes that are physical, measurable, and can be quantified. For example, cost savings or revenue generation. Intangible: Refers to benefits or outcomes that are abstract, non-physical, and challenging to measure in concrete terms. Examples include reduced environmental impact, improved reputation, enhanced user satisfaction, or increased organizational agility. Additionally, because of the diverse technology applications, there is no standardized model for calculating value across government projects.
Department of Government Enablement - Abu Dhabi
How to design a smooth and comfortable end-to-end digital experience for people traveling through Dubai International (DXB)?
Planning a travel trip is one of the most stressful things for travelers, as they must determine the time to go to the airport, the time it will take to clear the procedures at checkpoints, as well as the time they intend to spend shopping, etc. What if today you could manage all of these things through an application that enables you to experience and imagine your journey smoothly and comfortably
Dubai Airports
How can improve the response speed to emergency cases, especially critical situations during peak hours and congestion, and how can important criminal evidence be quickly transferred to analysis laboratories?
The speed of emergency response poses a significant challenge for the Dubai Police due to several factors, including high population density and the diverse infrastructure and architecture of the city, necessitating complex and flexible response plans. Additionally, effective coordination with other entities such as ambulance services and civil defense is required to ensure a comprehensive and integrated response. Rapid response in emergency situations, such as critical health cases where the success of rescue depends on crucial minutes, is vital. Swiftly transporting criminal evidence to laboratories for analysis can be crucial in solving cases and ensuring the evidence is not contaminated or lost. Challenges such as traffic congestion and fast-paced mobility in a dynamic city like Dubai require the Dubai Police to develop advanced and efficient strategies to overcome these obstacles and ensure the highest levels of rapid response.
Dubai Police
How can we monitor new types of crimes in the future and enhance the police's ability to address them?
The global cost of cybercrime is expected to jump to $23.84 trillion by 2027, up from $8.44 trillion in 2022, according to estimates by Statista. Studies by the International Cybersecurity Protection Alliance recommend supporting law enforcement agencies to enhance their capabilities in facing future crimes, especially cybercrimes and those relying on artificial intelligence. Among the challenges raised and discussed in many security institutions is whether such crimes will be dealt with using traditional methods or if there are innovative approaches that vary based on the type, method, and location of the crime. All of this first requires anticipating potential types of crimes, then contemplating the development of proactive measures and scenarios to address such crimes, incorporating them into the security institutions' plans. Additionally, training and preparing its members on methods to handle these crimes when they occur and protecting society from their dangers are crucial aspects.
Dubai Police
How can the government entities in the Fujairah enhance their capacity for a swift response in cases of crises and emergencies?
Heavy rainfall poses a significant challenge, causing substantial damage to infrastructure and properties. The Fujairah government is working on enhancing its response to crises and emergencies by developing comprehensive strategies to deal with potential risks and ensure a swift response.
Fujairah Government Finance Department
How can we empower the insured (the citizen) to plan for their retirement future?
The umbrella of the authority includes all citizens working in ministries, public authorities, federal institutions, and banks in which the federal government contributes, as well as local government departments and private sector companies in the country, excluding the Emirate of Abu Dhabi and Sharjah. A new law, Law No. (57) of 2023, has been issued for new insured individuals starting from October 31, 2023. The number of registered insured individuals under the authority exceeds 100,000 citizens.
General Pension & Social Security Authority - GPSSA
How can the mechanism for guiding families and women in caring for children be enhanced through the provision of digital tools that utilize emerging technologies?
Utilizing Artificial Intelligence to serve families and women in childcare: Child safety. Promoting Arab and Islamic culture. Customs and traditions. Enhancing the Arabic language. Family stability.
General Women's Union
How to leverage the data of the Ministry of Community Development to establish a digital geospatial data platform that integrates geographical data with statistical information to generate data maps with official statistics?
The Ministry of Community Development seeks to drive the social development momentum in the United Arab Emirates by achieving the targets of the National Agenda for the UAE Vision 2021. It aims to enhance social cohesion, family unity, and create an actively engaged community in building and development. This is accomplished through adopting long-term strategic plans derived from the wise leadership's vision for the country and the government's future directions, all aimed at delighting the community and establishing the nation's status as a homeland of happiness.
Ministry of Community Development
How can games specifically designed for individuals with disabilities in the age group of 6-18 be developed using Virtual Reality (VR), Augmented Reality (AR), or Mixed Reality (MR) technology?
The affected category by the challenge: More than 100,000 individuals, including 32,500 people with disabilities in the United Arab Emirates and their families.
Ministry of Community Development
How can urgent security information or data be obtained from the ministry's strategic partners to enhance the speed of response in executing urgent requests?
"The Ministry of Foreign Affairs, through its embassies, various departments, and diplomatic missions worldwide, along with its ambassadors, representatives, and diplomatic staff, serves as the link between the wise leadership of the United Arab Emirates and the people of the world in all their diversity. In the current situation, the ministry's team relies on telephone communication with each key partner, resulting in delays in receiving responses from the concerned party. This leads to a delay in processing information or feedback and its subsequent implementation."
Ministry of Foreign Affairs
How can companies licensed by the organization benefit more from the implementation of digital identity, relying on it as a primary means in the verification process, reducing the need for paper documents, and confirming identity effectively?
The Securities and Commodities Authority is the regulatory body responsible for overseeing the securities and commodities sector in the country. Established under Federal Law No. (4) of 2000, this authority plays a vital supervisory role, particularly in combating money laundering crimes. The authority enforces laws and procedures for verification and monitoring to ensure that financial markets are not exploited for illegal activities. Its responsibilities include ensuring that companies and financial institutions comply with regulations addressing money laundering.
